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Kamdhenu Herbal Healthcare

At Kamdhenu Herbal Healthcare, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Eligibility for Refund

Refunds are applicable only under the following conditions:

• The product received is damaged, defective, or leaking

• The product delivered is incorrect (different from what was ordered)

• The order is lost in transit and confirmed by our courier partner

Due to the nature of herbal and healthcare products, we do not accept refunds for:

• Used or opened products

• Products returned due to change of mind

• Dissatisfaction with results or effectiveness

• Incorrect product selection by the customer

Refund Request Timeline

• Refund requests must be raised within 48 hours of delivery.

• Requests made after this period may not be accepted.

Refund Request Process

To request a refund:

1. Email us at support@kamdhenuherbalhealthcare.com

2. Include your order ID, reason for refund, and clear photos/videos of the product and packaging

Our team will review the request and respond within 2–3 business days.

Approval & Refund Method

• Once approved, refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method used during checkout.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after receiving customer details.

Shipping Charges

• Shipping charges are non-refundable, unless the refund is due to an error on our part (damaged, defective, or wrong product).

Cancellation Policy

• Orders can be cancelled only before dispatch.

• Once an order is shipped, it cannot be cancelled or refunded.

Replacement Policy

• In eligible cases, we may offer a replacement instead of a refund, depending on product availability.